Roanoke, Va. (March 9, 2017) - Revolv, a leading dental benefits administration and health informatics company, earned first place in the Top Contact Center award for 2017 from BenchmarkPortal. The Top Contact Centers contest is recognized as the premier call center contest in North America.
“Revolv’s first place selection is a great accomplishment for our contact center and is a reflection of our employees’ dedication and commitment to excellence,” said Christopher Porter, Chief Operating Officer & Senior Vice President of Revolv.
The competition compares the performance of contact centers throughout North America by evaluating their key metrics against industry peers. Entries are all crosschecked, validated and approved by certified call center experts, and the resulting submissions are scored on the basis of both quality and cost efficiency.
Since the Top Contact Center process is based entirely on statistical comparison to the world’s largest and most respected database of call center metrics, this competition can objectively identify centers that are achieving superior results both in financial and qualitative terms.
The Top Contact Center contest grouped submissions into four categories for this awards program. Each center was compared from a wide variety of industries and assigned a numerical rating. As a result, Revolv was determined to be a Top Contact Center in North America. Recipients of the Top Contact Center award have demonstrated, on a very objective basis that they provide superior service and financial performance. They are the leaders in the call center industry.
“The Revolv contact center is among the best of its size in the industry. This award was granted on the basis of objective, metrics-driven performance. Revolv stood tall against its competitors according to the world’s largest database of contact center metrics. This is not easy to do, and we congratulate them on their accomplishment,” said Bruce Belfiore of BenchmarkPortal.
Revolv is a dental benefits administration and health informatics company. Our High-Tech, High-Touch approach allows us to improve revenue impact through reduced call response and revenue cycle times, as well as improved data integrity, cost containment and overall customer experience. We provide specialized customer services and advanced claims processing systems with fast and accurate claims adjudication capabilities, as well as ancillary services such as benefit consultation, business analytics, quality assessment and integrity tools--all specifically designed to address the unique needs and regulatory landscape of the dental insurance marketplace. To join the revolution, visit myrevolv.com.
BenchmarkPortal’s activities began in 1995, and it is now a global leader in the contact center industry, providing benchmarking, certification, training, consulting and research. The BenchmarkPortal team of professionals has gained international recognition for its innovative approach to best practices for contact centers. BenchmarkPortal hosts the world’s largest database of contact center metrics, which is constantly being refreshed with new data. BenchmarkPortal’s mission is to provide contact center managers with the tools and information that will help them optimize their efficiency and effectiveness in their customer communications. For more information, please call 1-800-214-8929 or visit www.BenchmarkPortal.com.