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Revolv Placed Second in the Top 100 Call Center Award from BenchmarkPortal

by Sarah Huddle, APR | Jun 07, 2016

Roanoke, Va. (June 7, 2016) Revolv, a leading dental benefits administration and health informatics company, placed second in the Top 100 Call Center award for 2016 from BenchmarkPortal.  The Top 100 contest is recognized as the premier call center contest in North America.

The Top 100 competition compares the performance of contact centers throughout North America by evaluating their key metrics against industry peers.  Entries are all crosschecked, validated and approved by certified call center experts, and the resulting submissions are scored on the basis of both quality and cost efficiency. 

Since the Top 100 process is based entirely on statistical comparison to the world’s largest and most respected database of call center metrics, this competition can objectively identify centers that are achieving superior results both in financial and qualitative terms.

The Top 100 contest grouped submissions into four categories for this awards program.  Each center was compared from a wide variety of industries and assigned a numerical rating.  As a result, Revolv was determined to be a Top 100 Call Center in North America. Recipients of the Top 100 award have demonstrated, on a very objective basis that they provide superior service and financial performance. They are the leaders in the call center industry. 

“The Revolv contact center is among the best in its industry.  This award was granted on the basis of objective, metrics-driven performance.  Revolv stood tall against it competitors according to the world’s largest database of call center metrics.  This is not easy to do, and we congratulate them on their accomplishment” said Bruce Belfiore of BenchmarkPortal.

About Revolvâ

Revolv is a dental benefits administration and health informatics company. Our High-Tech, High-Touch approach allows us to improve revenue impact through reduced call response and revenue cycle times, as well as improved data integrity, cost containment and overall customer experience. We provide specialized customer services and advanced claims processing systems with fast and accurate claims adjudication capabilities, as well as ancillary services such as benefit consultation, business analytics, quality assessment and integrity tools--all specifically designed to address the unique needs and regulatory landscape of the dental insurance marketplace. To join the revolution, visit myrevolv.com.

About BenchmarkPortal

BenchmarkPortal’s activities began in 1995, and it is now a global leader in the contact center industry, providing benchmarking, certification, training, consulting and research. The BenchmarkPortal team of professionals has gained international recognition for its innovative approach to best practices for contact centers. BenchmarkPortal hosts the world’s largest database of contact center metrics, which is constantly being refreshed with new data. BenchmarkPortal’s mission is to provide contact center managers with the tools and information that will help them optimize their efficiency and effectiveness in their customer communications. For more information, please call 1-800-214-8929 or visit www.BenchmarkPortal.com.